Selecting the Right Performance Metrics for Your Organization is Critical

The ISO 9001:2015 Standard has created renewed interest in measuring process performance and using data to drive business decisions. It begins with reviewing your organization's current performance metrics and being open-minded that you might, in fact, be missing the most critical KPIs that improve yield & quality.

All organizations have an interest in measuring their performance in order to make sound business decisions and improve their operations. This presentation reviews lagging and leading indicators and highlights critical KPIs that your organization might not be measuring - but should.

By reviewing the basics of process measurement (for both individual processes and your entire facility), your team will be better equipped to satisfy the KPIs that support the objectives of Operations and the strategic direction of your broader organization.

Invite Your Teams! This Presentation Is For:

  • Engineering, Operations, & Quality Managers
  • Plant Managers, General Managers, & Managing Directors
  • Lean or Continuous Improvement Managers
  • Divisional Leaders

About the Panelist

Denis J. Devos P. Eng.

Denis J. Devos P. Eng.

Advisor – Devos Associates Inc. and Fellow of the American Society for Quality (ASQ)

Denis Devos is a Fellow of the American Society for Quality (ASQ) and a recognized expert in the application of Quality Management System Standards (ISO 9001 and IATF 16949) and Organizational Excellence models.

Denis started his career as an Engineer at General Motors, where he led the first ISO 9001 implementation for a GM plant in North America. 

After General Motors, Denis joined KPMG Quality Registrar, where he was certified as an RAB lead auditor for ISO 9001, ISO 14001 and QS-9000.  While at KPMG, Denis participated in an Industry Canada trade mission in Italy to speak as an expert on quality and the future of global harmonization.

For the past twenty years, Denis has been working with North American clients on Quality and Environmental Systems improvement, Lean Thinking, and leading companies to their next level with customized advisory services for their Quality and Environmental Management Systems.

Denis is also a regular contributor on quality management and auditing topics at national and international conferences, including many appearances at the ASQ World Conference on Quality and Improvement. He is often recognized for his “Risk is the Compass” approach to QMS auditing.