CUSTOMER SUMMIT
Understanding The Power Of A Unified Production & Quality Team
October 9 - 11, 2023
San Antonio, Texas
Thank You
PLATINUM SPONSOR
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Understanding the Power of a Unified Production & Quality Team
Register now for the SafetyChain Customer Summit in San Antonio, Texas, October 9 - 11, 2023. This two-day event brings together SafetyChain users from across the plant (and country!), including safety, quality, operations, process improvement, and executive leadership.
Come ready to learn and leave inspired by how other organizations are using SafetyChain to:
- Unite their quality and production teams
- Drive continuous improvement
- Makes their organizations more profitable
- Fuel efficiency with data-backed decision making
We hope you’ll join us to share knowledge and best practices, participate in training from SafetyChain product experts, make new connections, and have fun.
Welcome to San Antonio!
This year's Customer Summit will be located at the Omni La Mansión del Rio, in San Antonio, Texas. Located along the historic Riverwalk and steps from The Alamo, experience the history and culture with us in San Antonio. Click "Book Hotel & Travel" to access the discounted hotel rate and to learn more about a few area attractions.
Hurry! Book now before rooms sell out! Discounted rate ends September 18th.
Speaking to the world and people
Being a public speaker is a challenge and a major responsibility to convey the right message and have a lively conversation with the audience.
Summit Pricing and Registration
Registration is closed. For more information, contact Victoria Taylor at vtaylor@safetychain.com.
6:30 - 8:30 pm | EL CAPISTRANO
WELCOME RECEPTION
Help us kick off the 2023 Customer Summit! Join us in El Capistrano for appetizers, beverages, and networking. The fun starts at 6:30 pm.
Sponsored By
7:30 am | IBERIAN BALLROOM FOYER
REGISTRATION
Check-in and grab your badge in the Iberian Ballroom Foyer before grabbing breakfast. Check in will open at 7:30 am.
7:30 - 8:30 am | MADERO
BREAKFAST
Join us for breakfast, in the Madero Room, starting at 7:30 am.
8:30 am | IBERIAN BALLROOM
SUMMIT KICK-OFF & WELCOME
Join us in the Iberian Ballroom to kick off the 2023 Customer Summit.
9:00 am | IBERIAN BALLROOM
KEYNOTE: The Journey of Digital Transformation and Enablement at White Castle
Presented by: David Rife, Chief Manufacturing Officer at White Castle
In this session, David Rife, Chief Manufacturing Officer will share his approach to the enterprise-wide digital transformation and enablement journey White Castle has undergone across eight plants and what's next.
Sponsored By
9:45 am | IBERIAN BALLROOM
CUSTOMER SPOTLIGHT: A Unified Front: Embracing Data Across the Plant at Death Wish Coffee
Presented by: C.J. De Luca, QA & Food Safety Manager, Death Wish Coffee
In this session, CJ DeLuca, QA & Food Safety Manager at Death Wish Coffee will share how last year’s Customer Summit inspired Death Wish Coffee to embrace Digital Plant Management across the organization.
10:05 am | IBERIAN BALLROOM
Extracting Value from Your Manufacturing Data Ecosystem
Presented by: Cameron Bergen, CEO, mode40
In this session, Cameron Bergen, CEO of mode40 will explore how to unlock hidden insights, optimize processes, and drive growth by extracting maximum value from your manufacturing data ecosystem.
Presented By
10:35 am | IBERIAN BALLROOM & FOYER
AM BREAK + NETWORKING
Grab a cup of coffee, meet our sponsors, and network with fellow attendees.
11:00 am | IBERIAN BALLROOM
GOLD SPONSOR HOT TAKE
Presented By
11:05 am | IBERIAN BALLROOM
CUSTOMER PANEL
Moderated by: Aaron Bolshaw, Chief Marketing Officer, SafetyChain Software
Panelists:
Alfredo Gonzales, Quality System Manager, Driscolls
Ellie Martin, QA System Administrator, Fresh Pet
Dr. Stan Osuagwu, VP, FSQA, Home Chef
12:00 pm | MADERO
LUNCH & NETWORKING
Join us in Madero for lunch and networking.
1:10 pm | IBERIAN BALLROOM | CUSTOMER SPOTLIGHT
CUSTOMER SPOTLIGHT: Data Efficiency, Reliability, and Automation at Tyson Foods
Presented by: Miguel Pedraza, Business Analyst, Tyson Foods and Geoff Nelson, VP, Technical Solutions, SafetyChain Software
In this session, Miguel Pedraza, Business Analyst at Tyson Foods, and Geoff Nelson, VP, of Technical Solutions at SafetyChain will discuss how Tyson Foods updated their tech stack to include solutions that allow them to scale faster with data automation.
1:30 pm | IBERIAN BALLROOM
CONTINUOUS IMPROVEMENT WORKSHOP
Presented by: Eric Hansen, VP, Customer Solutions, SafetyChain Software
2:40 pm | IBERIAN BALLROOM & FOYER
PM BREAK + NETWORKING
Grab a cup of coffee, meet our sponsors, and network with fellow attendees.
3:10 pm | IBERIAN BALLROOM
GOLD SPONSOR HOT TAKE: Increasing Efficiency with Automated Data Collection
Presented By: Gage Gibson, Sr. Systems Engineer, AbeTech
3:15 pm | IBERIAN BALLROOM
CUSTOMER SPOTLIGHT: Building a Transparent, Data-Driven Culture at Lincoln Premium Poultry
Presented by: Cindie Serrano, Training and Strategic Initiatives Manager, Lincoln Premium Poultry (LPP)
In this session you'll hear how LPP collects, views, and reports data to create a data-driven and transparent culture across the plant.
3:35 pm | IBERIAN BALLROOM
CUSTOMER SPOTLIGHT: Maintaining an Always Evolving FSQA Function at Home Chef
Presented by: Miguel Rivas, FSQA Program Analyst, Home Chef
In this session, Miguel Rivas will talk about how Home Chef evolves their FSQA programs with SafetyChain including their new cook-to-chill process.
3:55 pm | IBERIAN BALLROOM
PRODUCT ROADMAP
Presented by: Anurag Garg, Chief Product Officer, SafetyChain Software
Anurag Garg will introduce exciting new programs, features, and updates in the Product Roadmap, and highlight near-term and long-term product priorities.
4:35 pm | IBERIAN BALLROOM FOYER
CUSTOMER AWARDS + DAY 1 WRAP-UP
That's a wrap on day one! We'll wrap up day one with our 2023 customer awards and closing remarks.
6:30 pm | Saltgrass Steakhouse
ANNUAL CUSTOMER APPRECIATION DINNER
It's time to celebrate you! Join us for our annual customer dinner at Saltgrass Steak House located at 502 Riverwalk, San Antonio, Texas.
Sponsored By
7:30 - 8:30 am | MADERO
BREAKFAST
Join us for breakfast, in the Madero Room, starting at 7:30 am.
8:30 am | IBERIAN BALLROOM
DAY 2 WELCOME: Artificial Intelligence and the Future of Process Manufacturing
Join us in the Iberian Ballroom and 8:30 am to kick off day 2 of the customer summit.
In this session, Roger Woehl, CTO at SafetyChain Software will discuss how generative AI will impact the future of process manufacturing and how organizations can embrace it to make hyper-intelligent decisions, foster labor efficiency, and take action in real-time.
9:10 am | IBERIAN BALLROOM & FOYER
AM BREAK + NETWORKING
Grab a cup of coffee, meet our sponsors, and network with fellow attendees before heading off to your next session.
9:30 am | ROOM TBD
PROTEIN ROUNDTABLE
For our protein customers across all sectors - poultry, beef, seafood, plant, and more! Join your peers at our Protein Safety Roundtable. This open-forum-style discussion will cover the challenges and opportunities facing protein manufacturers.
This Roundtable is by invitation only and space is limited and reserved for protein customers only. Contact vtaylor@safetychain.com for more information.
Sponsored By
9:30 am | ROOM TBD
SafetyChain Admin Roundtable
For SafetyChain tenant admins - join your peers for an open-forum-style discussion about the challenges and opportunities you experience in your organization as a SafetyChain admin including operator adoption, enablement, change management, and communication.
This event is by invitation only. Contact vtaylor@safetychain.com for more information.
9:30 am | Iberian Ballroom
DASHBOARDS 101: Using and Communicating Digital Data Across Your Organization
Presented by: Allyson Reed, Customer Success Manager, SafetyChain Software, and Larry Homuth, Customer Success Manager, SafetyChain Software
In this session, we'll dive into tips, tricks, and best practices for building, using, and communicating dashboards in SafetyChain.
10:30 am | IBERIAN BALLROOM & FOYER
AM BREAK + NETWORKING
Grab a cup of coffee, meet our sponsors, and network with fellow attendees before heading back to the Iberian Ballroom.
10:45 am | IBERIAN BALLROOM
Understanding Innovation: How Ignition Drives Quality and Production
Presented by: Travis Cox, Chief Evangelist, Ignition
11:15 am | IBERIAN BALLROOM
Understanding, Loving, and Using SPC Charts
Presented by: Sara Perrin, Continuous Improvement Coach, SafetyChain Software
In this session, Continuous Improvement Coach, Sara Perrin, is going to simplify SPC charting and box plots so everyone across the plant can have a better understanding of how impactful real-time SPC charting can be.
11:45 - 12:45 pm | MADERO
LUNCH
Join us in the Madero room for lunch.
Our afternoon sessions are broken into three different tracks, spanning training, thought-leadership, and product collaboration sessions. Please pick one to attend.
1:00 pm | Room TBD
TRACK A: Product Training: Resources & Schedules
Presented by: Larry Homuth, Customer Success Manager and Lily Brown, Product Manager
In this session, we'll cover best practices and product tips, tricks, and training relative to resources and schedules in SafetyChain.
1:00 pm | ROOM TBD
TRACK B: Leveraging SafetyChain for Continuous Improvement
In this session, Eric Hansen, VP of Customer Solutions at SafetyChain will share specific ways customers are using the data they collect in SafetyChain to move continuous improvement projects forward, and the results they've seen to date.
1:00 pm | ROOM TBD
TRACK C: Product Collaborative Design Session: Mobile Functionality
Presented by: Hollie Tanner, Director of UX and Research and Emily Duncan, Associate Product Manager
This session in intended for customers who currently and actively use the mobile functionality in SafetyChain and is limited to 20 participants.
1:50 pm | ROOM TBD
TRACK A: Product Training: Supplier Management
Presented by: Allyson Reed, Customer Success Manager and Emily Duncan, Associate Product Manager
In this session, we'll cover best practices and product tips, tricks, and training relative to supplier management in SafetyChain.
1:50 pm | ROOM TBD
TRACK B: The State of Affairs at Retail with FSMA 204
Presented by: Carey Allen, VP of Business Development & Strategy at SQFI
In this session, Carey Allen, VP of Business Development & Strategy at SQFI will present on the current status of planning and preparation to implement FSMA 204 from the retailer and distributer perspective.
1:50 pm | ROOM TBD
TRACK C: Product Collaborative Design Session: Records & Cases
Presented by: Hollie Tanner, Director of UX and Research and Lily Brown, Product Manager
This session in intended for customers who currently and actively use the Records and Cases in SafetyChain and is limited to 20 participants.
SESSION FILLED
2:40 pm | ROOM TBD
TRACK A: Product Training: Reporting & OEE
Presented by: Valentino Pecak, Customer Success Manager, and Geoff Nelson, Senior Director of Customer Engineering
In this session, we'll cover best practices and product tips, tricks, and training relative to reporting and OEE in SafetyChain.
2:40 pm | ROOM TBD
TRACK B: The Need-to-Haves, Nice-to-Haves, and Benefits of Supply Chain Traceability
Presented by: Dr. Liliana Casal-Wardle, Executive Senior Director of Food Safety & Supply Chain Risk management at The Acheson Group (TAG)
In this session, you'll learn about what the FDA's final Food Traceability Act means for your organization's culture, supply chain, supplier management process, and data collection.
2:40 pm | ROOM TBD
TRACK C: Product Collaborative Design Session: Forms
Presented by: Hollie Tanner, Director of UX and Research, and Lily Brown, Product Manager
This session is intended for customers who currently and actively create and design forms in SafetyChain and is limited to 20 participants.
SESSION FILLED
3:30 pm | Iberian Ballroom
THAT'S A WRAP!
Meet us in the Iberian Ballroom one last time to wrap up the 2023 Customer Summit.
Meet Our Speakers
SafetyChain Software
SafetyChain Software
SafetyChain
mode40
SQFI
Death Wish Coffee
Lincoln Premium Poultry
White Castle
SafetyChain Software
SafetyChain Software
SafetyChain Software
SafetyChain Software
SafetyChain Software
The Acheson Group
SafetyChain Software
Home Chef
Tyson Foods
SafetyChain Software
SafetyChain Software
Inductive Automation
SafetyChain Software
Attendee Testimonials
"Getting to interact with other customers to hear their challenges, talk through solutions, and hear about how their safety cultures differ from ours."
"The range of customer presentations and speakers at the event provided great information and insight on industry news and new ideas to bring back to the plant. Everybody was very welcoming and the individual sessions were informative and thought-provoking."
"I liked the interactions with safety chain folks (face-to-face) and interactions with other people in the industry and learning how they solved similar problems."
"Connecting with other businesses that are utilizing SafetyChain in a non-competitive way."
"I enjoyed the round table, the training, and the time for interaction with the SafetyChain team and others using the program."
"Great venue, great meals, great stories, great event!"
"The Customer Summit was engaging, interactive, and focused on the voice of the SafetyChain customer."