6:30 - 8:30 pm | EL CAPISTRANO 
WELCOME RECEPTION

Help us kick off the 2023 Customer Summit! Join us in El Capistrano for appetizers, beverages, and networking. The fun starts at 6:30 pm. 

Sponsored By

7:30 am | IBERIAN BALLROOM FOYER 
REGISTRATION

Check-in and grab your badge in the Iberian Ballroom Foyer before grabbing breakfast. Check in will open at 7:30 am. 

7:30 - 8:30 am | MADERO 
BREAKFAST

Join us for breakfast, in the Madero Room, starting at 7:30 am. 

8:30 am | IBERIAN BALLROOM 
SUMMIT KICK-OFF & WELCOME

Join us in the Iberian Ballroom to kick off the 2023 Customer Summit. 

9:00 am | IBERIAN BALLROOM
KEYNOTE: The Journey of Digital Transformation and Enablement at White Castle

Presented by: David Rife, Chief Manufacturing Officer at White Castle

In this session, David Rife, Chief Manufacturing Officer will share his approach to the enterprise-wide digital transformation and enablement journey White Castle has undergone across eight plants and what's next.

Sponsored By

9:45 am | IBERIAN BALLROOM
CUSTOMER SPOTLIGHT: A Unified Front: Embracing Data Across the Plant at Death Wish Coffee

Presented by: C.J. De Luca, QA & Food Safety Manager, Death Wish Coffee 

In this session, CJ DeLuca, QA & Food Safety Manager at Death Wish Coffee will share how last year’s Customer Summit inspired Death Wish Coffee to embrace Digital Plant Management across the organization. 

10:05 am | IBERIAN BALLROOM 
Extracting Value from Your Manufacturing Data Ecosystem 

Presented by: Cameron Bergen, CEO, mode40

In this session, Cameron Bergen, CEO of mode40 will explore how to unlock hidden insights, optimize processes, and drive growth by extracting maximum value from your manufacturing data ecosystem.

Presented By

10:35 am | IBERIAN BALLROOM & FOYER 
AM BREAK + NETWORKING

Grab a cup of coffee, meet our sponsors, and network with fellow attendees.

11:00 am | IBERIAN BALLROOM
GOLD SPONSOR HOT TAKE

Presented By

11:05 am | IBERIAN BALLROOM 
CUSTOMER PANEL

Moderated by: Aaron Bolshaw, Chief Marketing Officer, SafetyChain Software

Panelists:
Alfredo Gonzales, Quality System Manager, Driscolls
Ellie Martin, QA System Administrator, Fresh Pet
Dr. Stan Osuagwu, VP, FSQA, Home Chef

12:00 pm | MADERO  
LUNCH & NETWORKING

Join us in Madero for lunch and networking.  

1:10 pm | IBERIAN BALLROOM |  CUSTOMER SPOTLIGHT
CUSTOMER SPOTLIGHT: Data Efficiency, Reliability, and Automation at Tyson Foods

Presented by: Miguel Pedraza, Business Analyst, Tyson Foods and Geoff Nelson, VP, Technical Solutions, SafetyChain Software

In this session, Miguel Pedraza, Business Analyst at Tyson Foods, and Geoff Nelson, VP, of Technical Solutions at SafetyChain will discuss how Tyson Foods updated their tech stack to include solutions that allow them to scale faster with data automation.

1:30 pm | IBERIAN BALLROOM 
CONTINUOUS IMPROVEMENT WORKSHOP

Presented by: Eric Hansen, VP, Customer Solutions, SafetyChain Software

2:40 pm | IBERIAN BALLROOM & FOYER
PM BREAK + NETWORKING

Grab a cup of coffee, meet our sponsors, and network with fellow attendees.

3:10 pm | IBERIAN BALLROOM 
GOLD SPONSOR HOT TAKE: Increasing Efficiency with Automated Data Collection

Presented By: Gage Gibson, Sr. Systems Engineer, AbeTech

3:15 pm | IBERIAN BALLROOM 
CUSTOMER SPOTLIGHT:  Building a Transparent, Data-Driven Culture at Lincoln Premium Poultry

Presented by: Cindie Serrano, Training and Strategic Initiatives Manager, Lincoln Premium Poultry (LPP)

In this session you'll hear how LPP collects, views, and reports data to create a data-driven and transparent culture across the plant. 

3:35 pm | IBERIAN BALLROOM 
CUSTOMER SPOTLIGHT:  Maintaining an Always Evolving FSQA Function at Home Chef

Presented by: Miguel Rivas, FSQA Program Analyst, Home Chef 

In this session, Miguel Rivas will talk about how Home Chef evolves their FSQA programs with SafetyChain including their new cook-to-chill process. 

3:55 pm | IBERIAN BALLROOM
PRODUCT ROADMAP

Presented by: Anurag Garg, Chief Product Officer, SafetyChain Software

Anurag Garg will introduce exciting new programs, features, and updates in the Product Roadmap, and highlight near-term and long-term product priorities. 

4:35 pm | IBERIAN BALLROOM FOYER 
CUSTOMER AWARDS + DAY 1 WRAP-UP

That's a wrap on day one! We'll wrap up day one with our 2023 customer awards and closing remarks. 

6:30 pm | Saltgrass Steakhouse
ANNUAL CUSTOMER APPRECIATION DINNER

It's time to celebrate you! Join us for our annual customer dinner at Saltgrass Steak House located at 502 Riverwalk, San Antonio, Texas. 

Sponsored By

7:30 - 8:30 am | MADERO 
BREAKFAST

Join us for breakfast, in the Madero Room, starting at 7:30 am. 

8:30 am | IBERIAN BALLROOM 
DAY 2 WELCOME: Artificial Intelligence and the Future of Process Manufacturing

Join us in the Iberian Ballroom and 8:30 am to kick off day 2 of the customer summit.

In this session, Roger Woehl, CTO at SafetyChain Software will discuss how generative AI will impact the future of process manufacturing and how organizations can embrace it to make hyper-intelligent decisions, foster labor efficiency, and take action in real-time. 

9:10 am |  IBERIAN BALLROOM & FOYER
AM BREAK + NETWORKING

Grab a cup of coffee, meet our sponsors, and network with fellow attendees before heading off to your next session.

9:30 am | ROOM TBD
PROTEIN ROUNDTABLE

For our protein customers across all sectors - poultry, beef, seafood, plant, and more! Join your peers at our Protein Safety Roundtable. This open-forum-style discussion will cover the challenges and opportunities facing protein manufacturers.

This Roundtable is by invitation only and space is limited and reserved for protein customers only.  Contact vtaylor@safetychain.com for more information. 

Sponsored By

9:30 am | ROOM TBD
SafetyChain Admin Roundtable

For SafetyChain tenant admins - join your peers for an open-forum-style discussion about the challenges and opportunities you experience in your organization as a SafetyChain admin including operator adoption, enablement, change management, and communication.

This event is by invitation only.  Contact vtaylor@safetychain.com for more information. 

9:30 am | Iberian Ballroom 
DASHBOARDS 101: Using and Communicating Digital Data Across Your Organization

Presented by: Allyson Reed, Customer Success Manager, SafetyChain Software, and Larry Homuth, Customer Success Manager, SafetyChain Software

In this session, we'll dive into tips, tricks, and best practices for building, using, and communicating dashboards in SafetyChain. 

10:30 am | IBERIAN BALLROOM & FOYER 
AM BREAK + NETWORKING

Grab a cup of coffee, meet our sponsors, and network with fellow attendees before heading back to the Iberian Ballroom. 

10:45 am | IBERIAN BALLROOM
Understanding Innovation: How Ignition Drives Quality and Production

Presented by: Travis Cox, Chief Evangelist, Ignition

11:15 am | IBERIAN BALLROOM
Understanding, Loving, and Using SPC Charts

Presented by: Sara Perrin, Continuous Improvement Coach, SafetyChain Software

In this session, Continuous Improvement Coach, Sara Perrin, is going to simplify SPC charting and box plots so everyone across the plant can have a better understanding of how impactful real-time SPC charting can be.

11:45 - 12:45 pm | MADERO 
LUNCH

Join us in the Madero room for lunch. 

Our afternoon sessions are broken into three different tracks, spanning training, thought-leadership, and product collaboration sessions. Please pick one to attend.

1:00 pm | Room TBD
TRACK A: Product Training:  Resources & Schedules 

Presented by: Larry Homuth, Customer Success Manager and Lily Brown, Product Manager

In this session, we'll cover best practices and product tips, tricks, and training relative to resources and schedules in SafetyChain. 

1:00 pm | ROOM TBD
TRACK B: Leveraging SafetyChain for Continuous  Improvement 

In this session, Eric Hansen, VP of Customer Solutions at SafetyChain will share specific ways customers are using the data they collect in SafetyChain to move continuous improvement projects forward, and the results they've seen to date. 

1:00 pm | ROOM TBD
TRACK C: Product Collaborative Design Session: Mobile Functionality 

Presented by: Hollie Tanner, Director of UX and Research and Emily Duncan, Associate Product Manager

This session in intended for customers who currently and actively use the mobile functionality in SafetyChain and is limited to 20 participants. 

1:50 pm | ROOM TBD
TRACK A: Product Training: Supplier Management 

Presented by: Allyson Reed, Customer Success Manager and Emily Duncan, Associate Product Manager

In this session, we'll cover best practices and product tips, tricks, and training relative to supplier management in SafetyChain. 

1:50 pm | ROOM TBD
TRACK B: The State of Affairs at Retail with FSMA 204

Presented by: Carey Allen, VP of Business Development & Strategy at SQFI

In this session, Carey Allen, VP of Business Development & Strategy at SQFI will present on the current status of planning and preparation to implement FSMA 204 from the retailer and distributer perspective.

1:50 pm | ROOM TBD
TRACK C: Product Collaborative Design Session: Records & Cases

Presented by: Hollie Tanner, Director of UX and Research and Lily Brown, Product Manager

This session in intended for customers who currently and actively use the Records and Cases in SafetyChain and is limited to 20 participants. 

SESSION FILLED 

2:40 pm | ROOM TBD
TRACK A: Product Training: Reporting & OEE

Presented by: Valentino Pecak, Customer Success Manager, and Geoff Nelson, Senior Director of Customer Engineering 

In this session, we'll cover best practices and product tips, tricks, and training relative to reporting and OEE in SafetyChain. 

2:40 pm | ROOM TBD
TRACK B: The Need-to-Haves, Nice-to-Haves, and Benefits of Supply Chain Traceability 

Presented by: Dr. Liliana Casal-Wardle, Executive Senior Director of Food Safety & Supply Chain Risk management at The Acheson Group (TAG)  

In this session, you'll learn about what the FDA's final Food Traceability Act means for your organization's culture, supply chain, supplier management process, and data collection. 

2:40 pm | ROOM TBD
TRACK C: Product Collaborative Design Session: Forms

Presented by: Hollie Tanner, Director of UX and Research, and Lily Brown, Product Manager

This session is intended for customers who currently and actively create and design forms in SafetyChain and is limited to 20 participants. 

SESSION FILLED 

3:30 pm | Iberian Ballroom 
THAT'S A WRAP!

Meet us in the Iberian Ballroom one last time to wrap up the 2023 Customer Summit.