6:15 pm - 8:30 pm | BRIDGE LOUNGE FOYER
Registration

Pick up your name badge outside of the Bridge Lounge before heading into the welcome reception.

6:30 pm - 8:30 pm | BRIDGE LOUNGE
Welcome Reception

Help us kick off the 2024 Customer Summit! Join us in the Bridge Lounge for appetizers, beverages, and networking. The fun starts at 6:30 pm. 

Sponsored By

7:30 am - 8:30 am | BROADWAY BALLROOM 
Registration

Pick up your name badge and welcome bag outside the Broadway Ballroom and head to breakfast in Broadway Ballroom 1!

7:30 am - 8:30 am | BROADWAY BALLROOM 1
Breakfast

Join us for Breakfast in Broadway Ballroom 1 from 7:30 - 8:30. 

8:30 am - 9:00 am | BROADWAY BALLROOM 2 & 3
Summit Welcome

Join us in Broadway Ballroom 2 & 3 to kick off the 2024 Customer Summit. 

9: 00 - 9:45 am | BROADWAY BALLROOM 2 & 3
Keynote: Frank Yiannas

Sponsored By

9:45 - 10:05 am | BROADWAY BALLROOM 2 & 3

Customer Story: How Tyson Manages a Consistent and Scalable Food Safety Program

In this session, Dr. Michael Rybolt, SVP, of Food Safety & Quality at Tyson will discuss how Tyson uses technology to approach food safety and quality assurance across 100+ plants.

10:05 - 10:20  am
AM Break

Refill your coffee, network with your peers, and visit sponsors during our morning break. 

10:20 - 10:25 am | BROADWAY BALLROOM 2 & 3
mode40: Turning Data into Profits

In this session, Jon French, Global Sales Executive and Continuous Improvement lead at mode40 will share the ability to extract value from existing assets and technologies to automate business processes and turn data into profits.

10:25 - 10:45 am | BROADWAY BALLROOM 2 & 3
Customer Story: Collecting and Reporting Data for Strategic Decision-Making at Westrock Coffee 

In this session, John Schrock, Regulatory Compliance and QMS Project Manager at Westrock Coffee will discuss the "what now" of data collection and how Westrock Coffee collects and reports data and drives continuous improvement across four facilities. 

10:45 - 11:05 am | BROADWAY BALLROOM 2 & 3

Customer Story: 4 Ways Veg-Fresh Farms Wins With SafetyChain

In this session, Molly Williams, Food Safety & Organic Compliance Coordinator will discuss four tangible ways Veg-Fresh Farms uses SafetyChain to win at their day-to-day operations.

11:05 am - 11:35 am | BROADWAY BALLROOM 2 & 3
The Importance of OT/IT Convergence  

In this session, Travis Cox, Chief Technology Evangelist at Inductive Automation will discuss the importance of OT/IT convergence, how to lay the right foundation for OT, and discuss techniques and case studies for bringing OT and IT together.

11:35 am - 12:45 pm | BROADWAY BALLROOM 1
Lunch & Networking

Join us for lunch and networking in Broadway Ballroom 1. 

12:45 pm - 1:45 pm | BROADWAY BALLROOM 2 & 3
Continuous Improvement Workshop 

Let's have some fun! Join us back in the Broadway Ballroom for our Continuous Improvement Workshop.

1:45 - 2:00 pm
Afternoon Break 

Refill your coffee and head to our first breakout session of the afternoon.

2:00 - 2:40 pm |  BROADWAY BALLROOM 2 & 3
Breakout Room 1: Demystifying APIs 

In this session, we'll discuss the value and use cases of APIs and how they can empower companies to use SafetyChain to drive data through the entire organization. 

2: 00 - 2:40 pm  |  SOBRO
Breakout Room 2: Mastering Verifications and Sign-Offs in SafetyChain

In this session, we'll cover how to add simplicity to important processes using verifications and sign-offs in SafetyChain.  

2:40 - 2:55 pm
Break 

Refill your coffee and head toy our next breakout session of the afternoon.

2:55  - 3:35 pm |  BROADWAY BALLROOM 2 & 3
Breakout Room 1: Putting the Power in Power BI

In this session, Sara Perrin, Director, Customer Engineering at SafetyChain will share how customers can break down silos and gain a holistic view of their operations by seamlessly integrating SafetyChain data with external datasets in PowerBI.

2:55 - 3:35 pm | SOBRO
Breakout Room 2: How to be a SafetyChain Champion (Admin Resources)

In this session, we'll cover the ways to ensure your organization is seeing, hearing, and knowing the value of partnering with SafetyChain and empower you to tell the story of why SafetyChain is important. 

3:35 - 3:50 pm
Break 

Refill your coffee and head back to the Broadway Ballroom to finish up the day.

3:50 pm - 4:50 pm | BROADWAY BALLROOM 2 & 3
Collaboration and Innovation: Leading the Future of Manufacturing Together

In this session, Director of Product Management, Lily Brown, will highlight recent product innovations, success stories, and the upcoming roadmap—demonstrating how SafetyChain is breaking silos and driving growth as your trusted partner.

4:50 pm - 5:00 pm| BROADWAY BALLROOM 2 & 3
Day 1 Wrap-Up

6:00 pm 
Customer Dinner & Customer Awards

Join us at The Gallery at Nashville Live!, an elegant urban venue overlooking the Cumberland River and the Nissan Stadium for our annual Customer Awards Dinner.

The Gallery at Nashville Live!
128 2nd Avenue N. 
Nashville, TN 37201
(8-10 Minute Walk from the Renaissance) 

Sponsored By

7:30 - 8:30 am | BROADWAY BALLROOM 1
Breakfast

Join us for breakfast, in Broadway Ballroom 1, starting at 7:30 am. 

 8:30  - 8:50 am | BROADWAY BALLROOM 2 & 3
Digital Plant Management  Benchmark Report

In this session, we'll share information about SafetyChain's annual industry market report.

 8:50 am - 9:20 am | BROADWAY BALLROOM 2 & 3
The New Mobile App Experience

The new mobile app for iOS & Android has undergone a transformation, now featuring a user-friendly interface that was designed with frontline workers in mind. In this session, we’ll take a closer look at the enhancements we’ve made to improve the SafetyChain experience on the plant floor!

9:20 am - 9: 30 am
Movement Break

 9:30 am - 11:00 am | SOBRO
Protein Safety Roundtable 

Calling all protein customers! Join us for our annual Protein Roundtable for an open-forum discussion with your peers. 

9:30 am - 11 am | 12 SOUTH
SafetyChain Admin Roundtable

For SafetyChain Admins - join our Roundtable for an open-forum discussion with other SafetyChain Admins. 

 9:30 am - 11:00 am | BROADWAY BALLROOM 2 & 3
Workshop: Automating Your Workflows

Join us for an interactive workshop about how you can automate your workflows with Dynamic Flows, cases, and tasks. 

 11:00 am - 11:10 am
AM Break

Refill your coffee, network with your peers, and visit with sponsors during our morning break. 

 11:1  - 11:35 am | BROADWAY BALLROOM 2 & 3

Customer Story: How Technology Builds A Culture Of Food Safety

In this session, Bill Brodegard, VP of Food Safety & Compliance at Driscoll's will talk about 4 ways SafetyChain has helped build a culture of food safety at Driscoll's.

 11:30 - 11:50 am | BROADWAY BALLROOM 2 & 3

Lone Star Meats' Journey to Paperless in just 90 Days

In this session, Allison Pankoff, Quality Assurance and Food Safety Lead at Lone Star Meats will discuss the organization's journey to being completely paperless (as a team of one!) in just 90 days.

 12:00 pm - 12:50 pm | BROADWAY BALLROOM 1
Lunch 

Join us for lunch and networking in Broadway Ballroom 1. 

 12:50  - 1:30 pm  |  SOBRO
Breakout Room 1: Discover the Power of the Digital Plant

 12:50 - 1:30 pm | BROADWAY BALLROOM 2 & 3
Breakout Room 2: Report Builder 101 

In this session, we'll cover the basic functionality of Report Builder and how to get started. 

 12:50 -1:30 pm | 12 SOUTH
Breakout Room 3: Product Collaboration Session: Mobile Experience

This session offers a unique opportunity to provide direct feedback on our newest mobile application. Building on our virtual Customer Feedback Sessions, we'll explore your experiences, review upcoming concepts,  and gather insights to shape the next steps in mobile innovation.

 1:30 - 1:45 pm
Movement Break

Join us for breakfast, in the Madero Room, starting at 7:30 am. 

 1:45 - 2:25 pm | SOBRO
Breakout Room 1:  Best Practices in  Form Building for Data Collection & Analysis 

In this session, we’ll highlight features of forms you might not be using that can give you better data and make your forms more efficient.  

 1:45 - 2:25 pm | BROADWAY BALLROOM 2 & 3
Breakout Room 2: Report Builder 201 

In this session, we’ll discuss the advanced features of Report Builder including formulas and advanced charting.

 1:45 - 2:25 pm | 12 SOUTH
Breakout Room 3: Product Collaboration: CAPA and SCAR (Cases) 

An in-person extension of our virtual Customer Feedback Sessions, this discussion focuses on CAPA and SCAR solutions. Share your thoughts, challenges, and feedback as we review design concepts and work together to enhance these critical solutions in SafetyChain.

 2:25 - 2:40 pm
Movement Break

2:40 - 3:20 pm | SOBRO
Breakout Room 1:  Using Programs For Labor Savings & Customer Satisfaction  

In this session, we'll cover the use of programs for audit prep, audit readiness, and best practices on how you can use secure profiles to drive record review. 

2:40 pm - 3:20 pm | BROADWAY BALLROOM 2 & 3
Breakout Room 2:  The New & Improved Supplier Compliance Management Module 

In this session, we'll talk about the exciting new features already available in the new Supplier Compliance Module and what comes next. 

2:40 - 3:20 pm | 12 SOUTH
Breakout Room 3: Internal Auditing Tools at your Finger Tips 

In this session, we’ll cover the steps you need to take to have a successful audit using SafetyChain.

 3:20  - 3:35 pm
Movement Break

 3:35 - 4:35 pm | BROADWAY BALLROOM 2 & 3
Inside the Innovation Lab: AI in Action

In this session, Roger Woehl, Chief Innovation Officer at SafetyChain will demonstrate current Innovation lab initiatives for AI powered form building and how this sets a foundation for the future of AI across the SafetyChain platform.

4:35 - 5:00 pm | BROADWAY BALLROOM 2 & 3
Summit Wrap-Up